How To Share Photos and Documents

When we build or update your website, we need your content: photos, logos, documents, and anything else you want us to use. The easiest way to get it to us is the shared Client Content folder we set up for you on Google Drive.

Email works for one or two small files, but it falls apart quickly. Most email systems reject attachments over about 25 MB, and photos straight off a phone or camera are large. Drive has no such problem, and everything stays in one place where both of us can find it later.

Before You Start

You must be signed in to the Google account we shared the folder with. This is the single most common snag: if you are signed in to a different account, perhaps a personal one, the link will tell you that you need permission.

• Need us to add another Google account? Just ask. We can add a second person, such as your office manager or a business partner, so more than one of you can upload.
• Lost the link? Let us know and we will resend it.
• Do not have a Google account? Tell us and we will arrange another way to get your files.

Uploading From A Computer

There are two ways to do it, and both work equally well.

Drag and drop:

1. Open the shared Client Content folder using the link we sent.
2. Find the files on your computer.
3. Drag them into the open folder in your browser window and let go.

Or use the upload button:

1. Open the shared Client Content folder.
2. Click New at the top left.
3. Choose File upload for individual files, or Folder upload to send an entire folder at once.
4. Select what you want to send and confirm.

Large files take a while depending on your internet speed. Leave the browser tab open until the upload finishes, and watch the progress indicator in the bottom corner. Closing the tab early cancels whatever has not finished.

Uploading From A Phone Or Tablet

Most of our clients photograph their work on a phone, so this is often the quickest route.

1. Install the Google Drive app and sign in with the account we shared the folder with.
2. Open the shared folder. It appears under Shared with me.
3. Tap the + button, then Upload.
4. Select your photos or files and confirm.

Use Wi-Fi for large batches of photos unless you have plenty of cellular data to spare.

A Few Things That Help Us

None of this is required, and we would always rather have your files in a messy pile than not at all. But these small things save time on both sides.

• Send the original files, not screenshots. A photo of a photo, or a screenshot of a logo, loses quality we cannot get back.
• Do not shrink images before sending. We would rather start with a large file and size it down ourselves. Going the other direction never works.
• Logos in a vector format are ideal. Look for files ending in .ai, .eps, or .svg. Your sign company or whoever designed your logo will have them. A vector logo stays sharp at any size.
• Use folders if you are sending a lot. Simple names like "Staff Photos" or "Completed Projects" tell us where things belong.
• Name files usefully when it matters. "Johnson Kitchen Remodel" helps more than "IMG_4471" when we are writing captions.
• Tell us when you are done. Drive does not notify us of every upload, so a quick message means we start working sooner.

Only Upload What You Have The Right To Use

Photos pulled from Google Images, a competitor's website, or a social media post usually belong to someone else. Using them on your site can lead to a demand letter, and those are expensive and unpleasant.

If you need images you do not have, tell us. We can source properly licensed stock photography for your site.

Need A Hand?

If the folder will not open, an upload keeps failing, or you would rather hand us a flash drive, just tell us. We will find a way that works for you.

If you have any questions, you can email us info@sagentic.com or fill out the contact form below.