How to Give Us Access to Your Facebook Page

Before Sagentic Web Design can post to your Facebook page, respond to messages, or run ads for you, you need to grant us access to the page. This takes about two minutes once you know where to look.

You do not need to be friends with us on Facebook, and you should never share your password. If you followed an older version of this guide that asked you to send friend requests first, disregard it. Facebook changed how page access works, and personal friendships are no longer part of it.

First, Understand The Two Kinds Of Access

Facebook splits page permissions into two categories, and the names are not especially clear. Knowing the difference prevents the most common mistake.

• Facebook access is the full version. Someone with Facebook access and full control can manage settings, content, messages, ads, and other people's access. This is what used to be called Admin.
• Task access is limited. You pick specific jobs the person can do, such as creating content or answering messages, without giving them control over settings or other users.

For full social media management, grant us Facebook access with full control. We need it to configure the page properly, connect Instagram, and manage ads. If we are only doing part of the work for you, task access is fine, and we will tell you which specific tasks we need.

One requirement worth knowing up front: anyone receiving full control must have two-factor authentication turned on for their own Facebook account. That applies to you as well as to us. It is a good policy and we support it.

Granting Access Through Meta Business Suite

This is the current path. Facebook rearranges these menus fairly often, so if a label has moved slightly, look for something close to the wording below.

1. Go to business.facebook.com and sign in with the account that manages your page.
2. Select Settings at the bottom of the left-hand menu.
3. Under Profiles, click your Facebook page.
4. Select Page Access. Facebook may hand you off to its regular settings screens at this point, which is normal.
5. Find People with Facebook access and click Add New.
6. Enter the name or email address we give you, then confirm the correct person or business appears.
7. Turn on full control, then select Give Access.
8. Enter your own Facebook password to confirm.

We will receive an invitation and accept it. Let us know once you have sent it so we can watch for it.

If You Already Use A Business Portfolio

Some businesses, especially those that have run ads before, manage their page inside a business portfolio rather than directly. If the steps above do not match what you see, try this route instead.

1. In Meta Business Suite, open Settings.
2. Under Users, select People, then Invite People.
3. Enter the email address we provide and continue.
4. Under Assign access, select your Facebook page and grant full control.
5. If we are also managing Instagram, assign that account here too. If we are running ads, assign the ad account with permission to manage campaigns.
6. Select Send Invitation.

On Your Phone

You can do this from the Meta Business Suite mobile app if you are away from a computer.

1. Open the Meta Business Suite app.
2. Tap the Tools menu, then the gear icon for Settings.
3. Go to Page Access and tap Add Person.
4. Enter our details, choose the access level, and tap Send Invitation.

The desktop version is easier if you have the option, simply because there is more room on the screen.

Common Snags

• You cannot find Page Access. You are probably not an admin on the page yourself. Whoever set it up originally holds that access, and they will need to grant it to you or to us.
• Nobody knows who the admin is. This happens more than you would think, usually when a former employee or a previous marketing vendor created the page. Meta has a process for requesting access to a page you own but cannot control, and we can walk you through it.
• The screens do not match this guide. Meta rolls changes out gradually, so two people can see different layouts on the same day. Send us a screenshot and we will tell you where to click.
• Full control is greyed out. Two-factor authentication is almost always the cause. Turn it on for your account and the option becomes available.
• There are two pages for your business. Duplicate pages split your reviews and followers. Tell us before you grant access and we will sort out which one to keep and whether the other can be merged.

What We Do With Access

Your account team is Erica Haferkamp, our Creative Director, and Moriah Gallagher, our Social Media Manager. Depending on what we are managing for you, that means completing and optimizing your page information, posting on the schedule we agreed to, responding to comments and messages, connecting Instagram so posts can run to both platforms, and reporting on what is working.

We do not change your page name, remove your existing access, or post anything outside our agreed plan without talking to you first. You remain in full control of your page and can remove our access at any time from the same screen where you granted it.

Also Setting Up LinkedIn?

The process is different there. See our guide on how to assign a LinkedIn page admin.

If you have any questions, you can email us info@sagentic.com or fill out the contact form below.