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Your IP Address is: 38.107.191.85
Your Computer's Information
Here is some useful information about your computer. You may have been asked to come here by one of our techs to help troubleshoot an issue you may have. The information they are looking for is below.
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User Agent: Ccbot Full Version Info: 1.0
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Welcome to Sagentic Support!
Do you have a technical/design question or problem? Visit our Trouble Ticket System, enter your question and you will receive responses from our technicians. PLEASE be very descriptive and include as much info on your question/problem as possible.
Our primary hours of operation for technical and support issues are 8:00am to 5:00pm CST. Normally, we are closed on Saturday and Sundays, although our servers and systems are monitored 24 hours a day, 7 days a week.
The absolute best way to ensure your support request is given a top priority is to submit a trouble ticket through our support system. A username and password is required. If you have trouble retrieving your password through the system, give us a call and we can take care of you.
Alternatively, you can email moc.citnegas@troppus or call us at (817) 760-0098 during normal business hours. Sending an email to any other account could result in delays in the response to your ticket as not all Sagentic email addresses are monitored by support technicians.
The Server Environment
Every wonder where your actual website is? It's on our servers in a Tier 1 data facility. We provide a secure and reliable networking environment through careful network engineering. Network reliability is guaranteed by a 100% uptime SLA. Our ServerShield package is a comprehensive set of services and tools designed to enhance the security, performance and reliability of our servers. It includes an advanced firewall, e-mail anti-virus and anti-spam systems, HTTP DOS and intrusion protection, kernel and file system hardening and more. Every website we create is backed up nightly, weekly, and monthly. We take all the precautions necessary to ensure your website is up and running 24 hours a day!
As of 2010, we are proud to announce our new minimum standards for our servers. All of our servers now have Intel Core i7 processors providing 8 cores of processing power. Add that with 12 GB of RAM and 1000 Mbps (Gigabit Ethernet) and you have one kick-butt server that is dependable and FAST! We never worry about hardware failure with our redundant systems and nightly, weekly, and monthly backups.
